FAQ
What is Clotoo?
Clotoo is Pakistan’s leading brand for custom frames and personalized gifts. We create unique, high-quality, beautifully designed products tailored for every occasion.
Where are you located?
We operate from Pakistan and deliver nationwide.
Do you offer customer support?
Yes, our support team is available Monday to Saturday, 10 AM – 8 PM.
Email: contact.clotoo@gmail.com
How do I place a custom order?
Simply select your product, upload your image/text, customize it, and proceed to checkout.
Can I change my order after placing it?
Yes, if the order has not been printed or processed. Contact us immediately.
Do you provide a preview before printing?
Some products come with an automatic preview; for others, you can request one.
Can I order in bulk or for corporate gifting?
Yes! We offer bulk pricing and corporate deals. Contact our support team for details.
What materials do you use for frames?
We use premium-quality prints, durable materials, and high-resolution finishing to ensure long-lasting results.
Are the colors in the product exactly like the photos?
We try our best, but slight variations may occur due to screen differences.
Can I customize any product?
Yes almost all products on Clotoo can be customized with your photos, text, names, or artwork.
Do you deliver all over Pakistan?
Yes, we offer nationwide delivery through trusted courier partners.
How long does shipping take?
Typical delivery time is 3–6 working days, depending on your city and workload.
Do you offer express or urgent delivery?
Yes, urgent delivery may be available depending on product type and city. Contact us for confirmation.
Can I track my order?
Yes! You will receive a tracking link once your order ships.
What payment methods do you accept?
We accept:
Cash on Delivery (COD)
Bank transfer
Easypaisa / JazzCash
Is Cash on Delivery available for all items?
Yes, COD is available for most products across Pakistan.
Do you offer returns?
Since our items are customized, returns are only accepted for damaged or incorrect products.
What if my item arrives damaged?
Contact us within 24 hours with clear photos. We will replace the item for free.
What if I receive the wrong product?
We will reprint and resend your correct order at no additional cost.
Can I get a gift box or special packaging?
Yes! Some products offer premium gift packaging options.
Do you save my photos for future orders?
No. We only store images temporarily for processing and delete them afterward.
Do you offer designer help for custom text or layout?
Yes, our team can help finalize your layout if needed.